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b2beiB2B Emotional Intelligence

Services

Three engagements. One progression.

We don't sell a menu of gadgets, and we won't quote you a bot. We sell department outcomes, in the order that makes them safe: map first, build second, partner for the long run.

01 Map  →  02 Build  →  03 Partner

01 · Entry engagement

Workflow Intelligence Mapping

A paid discovery engagement. We embed in one or two of your departments and map how the work actually happens — not how the org chart says it happens. You get an automation roadmap that explicitly separates automate this from protect this, with the reasoning for both.

Fixed fee, quoted after a 30-minute scoping call.

What it asks of you

Structured interviews with the people who actually do the work — not just their managers. What you get back: a written automation roadmap with the automate/protect split drawn for your departments, with the reasoning for both.

This is where every client starts. The map is yours to keep, whatever you decide to do next. And if the map shows a tool genuinely worth replacing, we'll say so and help you switch — but switching is never the price of admission.

02 · Core offering

Department Automation Builds

Sold as outcomes, by department — every one of them proven in live operations at a North American manufacturing and packaging company.

Finance operations

Reconciliation, commission and payout calculation, aging-report cross-referencing, and invoice matching — drafted by the system, approved by your controller.

Purchasing & vendor management

Vendor emails and PDFs turned into structured data inside your business systems, price-variance guardrails that flag what a buyer should see, and vendor communication drafts ready for review.

Logistics & order operations

Shipment statuses tracked and reconciled continuously, client update drafts prepared for approval, receipt monitoring, and batched invoice reconciliation.

Sales operations

Call and KPI pipelines assembled automatically, standardized intake, and CRM records kept clean without anyone re-keying data.

Document & data validation

SKU checking, spec cross-referencing, and artwork validation — the machine finds the mismatches, a person decides what they mean.

Every build ships with the same architecture

Builds connect the systems you already use — nothing gets ripped out or replaced, and your team keeps working where they already work. Everything runs in your environment with full documentation — if we disappeared tomorrow, your workflows keep running and your team knows how to run them.

Staged deployment

Every build lands in a practice environment first — never straight into live systems.

Human approval gate

Nothing writes to a live system until a person has reviewed and approved it.

Parallel run

The automation runs alongside your manual process until accuracy is proven — then transitions gradually.

Deterministic, auditable logic

AI reads unstructured text; every match, calculation, and rule is deterministic and inspectable.

03 · Recurring

Retained Intelligence Partner

A monthly partnership with two jobs: keep the automations sharp, and keep your team sharp. We monitor and tune what's deployed, expand into adjacent workflows as they earn it, and run periodic cognitive health reviews — verifying that your team can still operate manually, that approval gates aren't being rubber-stamped, and that no skill erosion is creeping in.

We don't sell automations. We take over a department's repetitive workload and give you back a faster team that's still in command of its own work.

Start with the mapping engagement